Metro leads in tickets booked via WhatsApp

Mumbai: Maha Mumbai Metro emerged as the national leader in WhatsApp-based metro ticketing, with 19% of all ticket bookings in April 2025 made through the instant messaging platform—marking the highest adoption rate among metro systems in India.Introduced in Oct 2024, this smart and user-friendly ticketing feature transformed the way Mumbaikars travel, simplifying the booking process and propelling the city's shift towards digital transit solutions. The WhatsApp system complements other digital channels, with April figures showing 44% of bookings made via the National Common Mobility Card (NCMC), 35% through paper QR tickets, and 2% via the mobile app.Metro Lines 2A and 7, which span a combined 35 km across the western suburbs—from Dahisar to DN Nagar and Dahisar East to Gundavali respectively—saw a ridership peak of 2,92,575 in a single day, setting a new milestone. Andheri West and Gundavali stations recorded the highest footfalls and were also frontrunners in digital ticketing adoption.Commuters can book WhatsApp tickets by sending a "Hi" to 86526 35500 or scanning QR codes displayed at metro stations.