Video of commuters jumping exit gates at Jama Masjid Station goes viral; Delhi Metro responds

NEW DELHI: A video from the Delhi Metro has gone viral on social media, showing passengers jumping over the exit gate at Jama Masjid Metro Station.
The incident took place on February 13 at 11.22pm.
According to officials, the surge in commuters occurred when two trains arrived at the station simultaneously, leading to a heavy rush at the exit gate.
At that moment, the gate reportedly stopped functioning, further adding to the congestion. In response, authorities allowed passengers to exit through a side gate.
Following the viral video, the Delhi Metro Rail Corporation (DMRC) issued a statement on Saturday, addressing the incident.

"In reference to a viral video circulating on social media regarding some passengers jumping over AFC gates to exit, DMRC would like to inform that said incident is reported from Jama Masjid Metro station on Magenta Line on the evening of 13th February 2025. There was a temporary surge of passengers for a brief time when some passengers bypassed the AFC gate by jumping over it to exit," the statement read.
DMRC further clarified that security personnel and staff were present at the station to manage the situation.
"Security personnel and other staff were adequately present to counsel such passengers and the situation was never out of control. Rather, it was a momentary reaction of some passengers due to sudden surge at AFC gates," it added.
Despite the brief chaos, normalcy was soon restored at the station.