BUSINESSNEXT has launched Service AI agents. According to the company, these AI agents offer the potential to reduce costs by nearly one-third and decrease financial fraud by 40%, these advanced, verticalized AI Agents are designed to deliver Zero-ops banking services for many service request types.
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Service AI Agents use Agentic AI to automate daily tasks, assist service teams, and enable self-service for customers—resolving queries, requests, and complaints quickly, accurately, and with up to 80%-time savings.
For instance, when a customer requests a credit card block or enquires about a loan, the Service AI Agent seamlessly verifies the account, resolves the request, and simultaneously updates the system. Additionally, if required, a lead is generated in the system for further action, ensuring smooth service. By automating these processes without human intervention, AI agents significantly reduce turnaround time, enhancing efficiency and customer satisfaction.
With fraud costing businesses approximately 5% of annual revenue, according to The Association of Certified Fraud Examiners[2], the need for intelligent, proactive fraud detection is more critical than ever. These AI agents use predictive and generative AI to analyze large volumes of data in real time and identify risk patterns, helping banks act before fraud occurs.
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